Shared Services
A better way to do business
Shared Services is a widely-used business management system that enables core services to be provided on behalf of an entire organization.
DNR's Shared Services model is an integrated, cost-effective approach to delivering internal financial, budget, capital investment, human resources, planning, and communication and outreach services.
Our focus is adding value to DNR operations and modeling “a better way to do business” for the state of Minnesota.
Benefits of Shared Services
There are many benefits to the Shared Services approach, including:
- Providing clarity on services, and enhancing DNR's focus on customer service.
- Building the capacity for innovation by providing a more flexible and responsive business environment.
- Maximizing cost-effectiveness by eliminating duplication of effort.
- Increasing efficiency by examining and streamlining processes.
Accomplishments
Shared Services is a success. Learn more:
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Boating and Water Safety program head honored
Congratulations to Kim Elverum, long-serving head of the DNR's boating safety program, for receiving the Coast Guard Meritorious Public Service Award. Thanks to Elverum's leadership, DNR's boating safety program has long been known as one of the best in the nation, with Minnesota noted for achieving a very low boating fatality rate.
Information Center is first stop for outdoors information
More than 170,000 individuals contacted the DNR Information Center in 2012 to get information about Minnesota's great outdoors. During the past fiscal year, the Information Center answered more than 108,000 calls and 52,000 emails, and served almost 9,500 walk-in guests. More than 837,000 brochures were mailed or handed to those visitors during the year.
EnergySmart at DNR
DNR energy use and carbon emissions don't come cheap. Although both have declined in recent years, we use as much energy as 50,000 barrels of crude oil, and last year we generated 52 million pounds of carbon emissions. We also spent $6.8 million on energy in 2011. That's why DNR's agency goal is to save more than $4 million by the end of 2015 and reduce total energy use by 20 percent.
In 2011, DNR's energy consumption decreased 7 percent from 2010 figures. Our carbon footprint also decreased 9.2 percent.
Learn more about EnergySmart »
Outcomes Tracking System
Gov. Dayton recognized DNR's Outcomes Tracking System project team as one of five state agency teams making government work better in Minnesota. This system helps the DNR better meet public expectations for accountability to conservation results achieved with Legacy Funds and other funds.
The Outcomes Tracking System is the first agency-level information system to connect performance indicators to agency goals, funds and programs. At present, it tracks 137 performance indicators on over 70 grant and Legacy-funded programs and over 900 related conservation projects.
Key documents
Operational Order 122 - This document defines Shared Services' governance framework.
Biennial Shared Services Report - Reporting and evaluation ensures fiscal integrity, disciplined decision-making and sound business practices.
Service Level Agreements (SLAs)
The Commissioner of Natural Resources sets the types and levels of shared services through SLAs between the Commissioner and the Operations Services Division. MN.IT. Management Information Services (MIS) are provided by MN.IT.DNR.
Contact Information
To learn more about the DNR’s Shared Services system, and to locate resources on how to develop and implement your own system, please contact Marcia Honold, Planning Director, DNR.
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“Shared Services will help ensure that we are spending money wisely to provide good service at a fair cost.”
—Courtland Nelson
Parks and Trails Division director, Shared Services Governance Board Member
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