Shared Services

A better way to do business

Shared Services is a widely-used business management system that enables core services to be provided on behalf of an entire organization.

DNR's Shared Services model is an integrated, cost-effective approach to delivering internal financial, budget, capital investment, human resources, planning, and communication and outreach services.

Our focus is adding value to DNR operations and modeling "a better way to do business" for the state of Minnesota.


Benefits of Shared Services

There are many benefits to the Shared Services approach, including:

  • Providing clarity on services, and enhancing DNR's focus on customer service.
  • Building the capacity for innovation by providing a more flexible and responsive business environment.
  • Maximizing cost-effectiveness by eliminating duplication of effort.
  • Increasing efficiency by examining and streamlining processes.


Shared Services is a success. Learn more:

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Fire Equipment

MAGC Award Winners

Modernizing website and improving online technology

Key documents

Shared Services Outcomes Report (Fiscal Years 2012-13)

Operational Order 122 - This document defines Shared Services' governance framework.

Biennial Shared Services Report - Reporting and evaluation ensures fiscal integrity, disciplined decision-making and sound business practices. 

Service Level Agreements (SLAs)

The Commissioner of Natural Resources sets the types and levels of shared services through SLAs between the Commissioner and the Operations Services Division. MN.IT. Management Information Services (MIS) are provided by MN.IT.DNR.


Contact Information

To learn more about the DNR's Shared Services system, and to locate resources on how to develop and implement your own system, please contact Marcia Honold, Planning Director, DNR.

Guy with snake

"Shared Services seeks to continuously improve the efficiency and delivery of department services that are essential to accomplishing our natural resources mission."

—Ed Boggess
Director, Division of Fish and Wildlife,
Shared Services Governance Board Member

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