Screen reader use and top user frustrations from a federal survey conducted in 2012

Screen readers listed by highest level of use

  • JAWS
  • Window-Eyes
  • VoiceOver
  • NVDA
  • System Access or System Access To Go
  • ZoomText
  • ChromeVox

Mobile screen readers by highest level of use

  • VoiceOver
  • Nuance Talks
  • Mobile Speak
  • TalkBack for Android
  • Mobile Accessibility for Android
  • IDEAL
  • Orator/Oratio for BlackBerry

Problematic items identified are (in order, with most difficult/frustrating first)

  • The presence of inaccessible Flash content
  • CAPTCHA - images presenting text used to verify that you are a human user
  • Links or buttons that do not make sense
  • Images with missing or improper descriptions (alt text)
  • Screens or parts of screens that change unexpectedly
  • Complex or difficult forms
  • Lack of keyboard accessibility
  • Missing or improper headings
  • Too many links or navigation items
  • Complex data tables
  • Inaccessible or missing search functionality
  • Lack of "skip to main content" or "skip navigation" links

21.9% of respondents listed inaccessible Flash content as the most difficult or frustrating item encountered, with CAPTCHA (21.6%) closely behind.

View the WebAIM surveys