Goal 4: The DNR demonstrates operational excellence and continuous improvement in service to citizens.


The Challenge

High-quality resource management depends on high-quality employees and operational systems to support them. Technology developments, increasingly complex conservation challenges, tight budgets and growing public expectations -- including expectations for sustainable energy infrastructure -- are creating a demand for new approaches to internal operations and partnerships.


Four key trends illustrate this conservation challenge:


To meet our goal of demonstrating operational excellence and continuous improvement, we will:


The following actions are examples of how we will carry out these strategies.

Put safety first
We will work to eliminate work-related accidents, help local governments when disaster strikes, and improve safety and accessibility of DNR facilities around the state.

Provide better service
We will continuously improve our work, use plain language, and modernize our digital presence to improve accessibility to information and services.

Upgrade Minnesota's public land portfolio
We will buy and exchange lands to increase the conservation value of our holdings and better coordinate management with public and private partners.

Grow a diverse, highly skilled and responsive workforce
We will expand partnerships with organizations that foster natural resource careers and invest in training to build and support a more diverse workforce.

Increase energy efficiency and renewable energy use
We will use more efficient vehicles, reduce employee miles driven, boost building energy efficiency and use more renewable energy.